How to Find Help and Support at Rollino Casino

Rollino Casino offers a variety of support options to ensure that players have a smooth and enjoyable experience. Whether you’re facing technical issues, have questions about your account, or need assistance with payments, the following steps will guide you to find the help you need swiftly.

Step 1: Visit the Help Centre

Your first port of call for any inquiries should be the Help Centre available on the rollino website. Here, you will find a plethora of resources and FAQs that cover common issues faced by players.

• Navigate to the Help Centre link located in the footer of the homepage.
• Browse through categories such as Account Issues, Payments, and Game Rules.
• Read through frequently asked questions to see if your query is addressed.

Step 2: Contact Customer Support

If your issue is not resolved through the Help Centre, you can reach out to customer support directly. Rollino Casino provides several ways to contact their support team:

• Live Chat: Available 24/7. Simply click the chat icon on the bottom right corner of the website.
• Email: You can send an email to support@rollino.uk. Expect a response within 24 hours.
• Phone: Call their support line at 0800 123 4567 for immediate assistance (available from 9 AM to 9 PM).

Step 3: Use Social Media

Rollino Casino is active on various social media platforms, which can be a useful means of getting support. Here’s how you can use social media for assistance:

1. Follow Rollino’s official accounts on platforms like Twitter and Facebook.
2. Send a direct message detailing your issue. Make sure to include your username for quicker resolution.
3. Check their social media for updates on common issues or system maintenance.

Step 4: Explore Community Forums

Engaging with fellow players can also be beneficial. Check community forums dedicated to Rollino Casino for tips and solutions:

• Look for threads related to your issue.
• Post your question if you don’t find a solution. Other players may have faced similar challenges.

Step 5: Keep Track of Your Communication

When contacting support, it’s crucial to keep a record of all communications:

• Take screenshots of any issues for reference.
• Save emails and chat transcripts for your records.
• Note the times and dates of your communications for follow-up if necessary.

Step 6: Know Your Rights

As a player, it’s essential to be aware of your rights under UK gambling regulations. Rollino Casino is licensed by the UK Gambling Commission, ensuring that:

• Games are fair and transparent.
• Your personal and financial information is protected.
• You can access responsible gambling tools to manage your gameplay effectively.

Comparative Support Options

By following these steps, you will be well-equipped to find the help and support you need at Rollino Casino. Remember to always gamble responsibly and make use of the available resources to enhance your gaming experience.